Terms and Conditions

Returns Policy

Golf HQ anticipates that your purchase will meet your expectations of quality, function and design. If, however in the unfortunate situation where you may require an exchange, you must present proof of purchase to the store.

You can choose an exchange or refund if the item you purchased has a problem, such as, if the item:

  • Has a problem that would have stopped someone from buying the item, if they had known about it
  • Does not fit / Is the wrong size
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn't do what we said it would, or what you asked for and can't be easily fixed

Golf HQ may offer to repair, exchange or provide a gift card If the problem is not major. If it is not repaired in a reasonable time, you can choose a refund or replacement item.

Golf HQ is not liable for any shipping or delays due to Covid 19 (including lockdown levels)

Online (Webstore) Purchases - If an Exchange or Refund is required

If you purchased an item online via www.golfhq.co.nz and upon delivery find that the item is unfortunately defective, damaged, does not fit, has been sent incorrectly, or does not match the description to which it was advertised, we will organize a return pickup at Golf HQ expense. We will ship the replacement item to you, at no charge.

In such circumstances, please contact our Webstore via info@golfhq.co.nz where one of our friendly staff will contact you directly to discuss the best exchange process suitable for you.

Shipping Policy

We aim to dispatch stock items within 48 hours of receipt of your payment. You can typically expect to receive orders within 7 working days.

On occasions where a product may be temporarily out of stock, the customer will be contacted either by telephone or email and can either wait the extra delivery time or be offered a refund or exchange for a product that is in stock.

Costs vary depending upon parcel sizes and delivery areas. All shipping costs are based upon historical average costs and actual costs can be slightly larger or smaller than the amount charged.


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