Privacy Policy

Golf HQ Limited respects your privacy. This policy explains what personal information we collect through our stores, website and services, why we collect it, who we share it with, and your rights under the Privacy Act 2020. "We" and "us" means Golf HQ.

What we collect

• You give us: your name, email, phone number, delivery and billing address, date of birth and gender (if you add them to your account), your golf preferences, the contents of your orders, bookings and returns, messages you send us (including live chat and the contact form), reviews you write, and videos or notes you upload for video coaching.
• Payments: card and wallet payments are handled by our payment providers. We receive confirmation of the payment, the last digits and type of card, and fraud-check results, but never your full card number.
• In store: when you shop or book in store, our point-of-sale system records your details, purchases and loyalty points against your customer record.
• Automatically: when you use the website we collect your IP address, browser and device type, the pages you view, how you arrived (for example a Google or Facebook ad, including campaign details), and anonymous click and scroll counts to help us improve pages.

Why we use it

• To process and deliver your orders, take payments, handle returns and refunds, and provide bookings and coaching.
• To run your account and our Rewards programme.
• To answer your questions and provide support.
• To detect and prevent fraud (for example, our payment provider assesses the risk of each payment, and a suspicious order may be held for a manual check).
• To send you marketing emails or texts, only if you have agreed. Every message has an unsubscribe link, and you can change your choices in your account at any time.
• To understand how the website is used and measure the effectiveness of our advertising.
• To meet our legal obligations, including tax and accounting records.

Who we share it with

We do not sell your personal information. We share it only with people who help us run the business, and only what they need:

• Payment providers: Stripe, PayPal and Afterpay process payments, and screen them for fraud.
• Couriers: we give your name, delivery address, phone number and email to GoSweetSpot and the courier that delivers your order.
• Our systems: Lightspeed (our point-of-sale and stock system), Amazon Web Services (sending our emails), Cloudflare (delivering and securing the website and storing files such as images and uploads), and our New Zealand hosting provider.
• Analytics and advertising: we send Google (Google Analytics and Google Merchant Center) and Meta (Facebook and Instagram) information about purchases and checkout activity so we can measure our advertising. For Meta this can include your email address, name and phone number in scrambled ("hashed") form, plus your IP address and browser details.
• Professional advisers and authorities: our accountants, lawyers and insurers, and government agencies where the law requires.

Some of these providers store or process information outside New Zealand, including in Australia, the United States and Europe. We only use providers that we believe protect personal information to a standard comparable to New Zealand's, or where you have agreed to the transfer.

Cookies and similar technology

We use cookies that are needed for the website to work: your shopping cart, signing in, and remembering whether you are signed in. We also use an anonymous visit identifier so we can understand how visitors use the website, and our advertising partners may set their own cookies when you arrive from their ads. You can block cookies in your browser settings, but the cart and sign-in will not work without them.

How long we keep it

• Sales and accounting records for at least seven years, as the law requires.
• Your account and loyalty information while your account is active.
• Live chat conversations for about 4 weeks from the last interaction.
• Coaching videos for 12 weeks.
• Marketing details until you unsubscribe or ask us to remove them.

Keeping it safe

We use reasonable safeguards, including encrypted connections, access controls and secure providers, to protect your information from loss, misuse and unauthorised access. No system is completely secure. If a privacy breach is likely to cause you serious harm, we will tell you and the Privacy Commissioner as the Privacy Act requires.

Your rights

You can ask us for a copy of the personal information we hold about you, and ask us to correct it. You can also ask us to delete your personal details: we will remove who you are from your account and records, but we have to keep sales records for tax and accounting purposes, so those stay without your identity attached. To make a request, email online@golfhq.co.nz or write to us at one of our stores. We will respond within 20 working days and may ask you to confirm your identity first. In-store and online records are held in the same systems, so one request covers both.

Complaints

If you are not happy with how we have handled your information, please contact us first. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.

Children

Our website is not aimed at children under 16. If you are under 16, please ask a parent or guardian to place orders and make bookings for you.

Changes to this policy

We may update this policy as our business or the law changes. The date at the top of the page shows when it was last updated. See also our Terms of Service.